The benefits of working with The Export to Group

Customer retention is fundamental to business success. Many businesses are excellent at winning new business both domestically and internationally, applying all the resources available to them and cheering each hard won account—meanwhile the established customer base is gradually eroded by competitors doing exactly the same to an under resourced, inadequately trained and mismanaged sales support function.

The Export to Group can provide professional, commercial based assistance to new and established exporters

   •  How to start exporting?
   •  How to chose which market to export to? 
   •  How to ensure that products/services are suitable and compliant?
   •  How to find clients/partners/distributors/agents 
   •  How to invoice and protect against financial exposure?
   •  How to communicate and promote the business?
   •  How to negotiate contracts?
   •  How to access financial support to visit new markets or trade fairs?
   •  How to follow up? 

Businesses change supplier more often due to poor service than price or new product innovation. In a local, domestic market this can be readily addressed. When your client, distributor or partner is hundreds or thousands of miles away, possibly in a different time zone, certainly working in a different  culture, possibly also a different language, the challenge of customer retention is that much greater.


Supporting key accounts or distributors internationally is tough 
New market entrants have a decision to make

• How to support new hard won clients
  
• How to communicate to best effect
  
• How to demonstrate trust and commitment
  
• What resources should be invested?
  
• How does that impact on core domestic business or other more established export markets?

Having won your new customer, appointed your new distributor or entered into an exciting new international partnership how are you now going to maximize the return on the investment that you have already made to create this exciting new opportunity?

• Travel from domestic market on a monthly or twice monthly basis?
  
• Spend a couple of days a month out seeing the customers your distributor wants you to see?
  
• Is travelling time effective time?
  
• Email every day, speak on the phone?
  
• Provide bi-lingual literature?
  
• Share exhibitions?
  
• Invite them/their customers to visit you?

Is this really a cost effective way to build real market share?

Export to Group offer a cost effective, low risk solution to winning and managing increased market share in international markets.

Benefits of the service

• Local office and phone number answered in your name
  
• Local linguistic and cultural business acumen
  
• Short lead time – the recruitment process & people due diligence has already been taken care of
  
• Your distributors or end user clients feel valued by your investment
  
• Able to communicate with you in written and spoken business English or language of choice
  
• Working on your domain, reporting to your office, creating and implementing action plans the deliver results
  
• Your representative, on behalf of your company, servicing your accounts locally
  

Working with you to build a sustainable long term business in your chosen market. This highly cost effective service allows you to build a critical mass of business until you are ready to invest in either a full time representative, local sales office or subsidiary. At which point The Export to Group make a professional handover and introduction to your full time person, and we assist you with your further plans as and when required.

We will also research and coordinate with inward investment agencies to obtain you the best possible financial incentives should you wish to create a sales office or establish a subsidiary company, introduce you to banks, accountants, legal representatives and well just about everyone you will need to know locally. That's the benefit of the local touch and global reach.